Commonly Asked Questions
Once your return has arrived in our warehouse you can get a refund of the payment within 7 working days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email Sales@trendyatlas.com.
Yes your second order can be cancelled if a member of our staff is notified within 24 hours after purchase. Please reach out to Sales@trendyatlas.com with subject line (duplicate order - cancel order). You may also call +1 201-312-4243. We are available Mon-Fri 9 am-5 pm EST.
But please note that once the order has been shipped out, it can't be canceled anymore.
A: If your order status shows as delivered but you haven't received it yet, here are some steps you can take:
1. Check with other recipients
Your order could have been received by other members of your household, guards, receptionists, or lobby personnel on your behalf. You may also check mailbox and with neighbours.
2. Check your local pick up points
Due to an unusually high volume of inquiries, we may need more time than normal to answer to your call. We apologize in advance for any delays and appreciate your patience and understanding.
Calls usually are answered after 10m on hold in our waiting area. Please do wait until 10m has passed until you hang up. Our team also strives to call all missed calls back on the same day.
You also may email Sales@trendyatlas.com if you still cannot get someone on the phone.
Returns & Refunds
Returns
If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. Our returns address is: 971 US HIGHWAY 202N, STE N BRANCHBURG, NJ 08876 United States.
Please note the customer is responsible for return shipping costs unless the item is defective or not as described.
The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For Order Return inquiries, please email Sales@trendyatlas.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at 201-312-4243 Monday through Friday from 9 am to 5 pm EST.
Refunds (If applicable)
Once your return has arrived in our warehouse you can get a refund of the payment within 7 days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email Sales@trendyatlas.com.
Reserved Rights Regarding Refunds
IMPORTANT. Once a return is initiated, your items have 14 days to arrive in our warehouse. If your items do not arrive within that time frame. We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history an irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
Exchanges
We accept exchanges for all items provided the request is made within the 30-day return period. Please email Sales@trendyatlas.com to get an exchange started.
My order arrived damaged or it's missing.
If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email Sales@trendyatlas.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at 201-312-4243 Monday through Friday from 9 am to 5 pm EST.
Sale Items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled
Contact Us
Business Information:
Customer support: 9:00 am to 5:00 pm EST
Email: Sales@trendyatlas.com
Phone: (201)-312-4243
Company name: Trendy Atlas LLC
We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here https://trendyatlas.com/pages/contact.
Once your return has arrived in our warehouse you can get a refund of the payment within 7 days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email Sales@trendyatlas.com.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Customer support: 9:00 am to 5:00 pm EST
Address: 971 US HIGHWAY 202N, STE N BRANCHBURG, NJ 08876 United States.
Email: Sales@trendyatlas.com
Phone: (201) 312-4243
Company name: Verycoolthing LLC
We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at Sales@trendyatlas.com to cancel within the time period.
Returns
If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. Our returns address is: 971 US HIGHWAY 202N, STE N BRANCHBURG, NJ 08876 United States.
Please note the customer is responsible for return shipping costs unless the item is defective or not as described.
The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For Order Return inquiries, please email Sales@trendyatlas.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at 201-312-4243 Monday through Friday from 9 am to 5 pm EST.
Refunds (If applicable)
Once your return has arrived in our warehouse you can get a refund of the payment within 7 days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email Sales@trendyatlas.com.
Reserved Rights Regarding Refunds
IMPORTANT. Once a return is initiated, your items have 14 days to arrive in our warehouse. If your items do not arrive within that time frame. We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history an irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.
Exchanges
We accept exchanges for all items provided the request is made within the 30-day return period. Please email Sales@trendyatlas.com to get an exchange started.
My order arrived damaged or it's missing.
If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email Sales@trendyatlas.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at 201-312-4243 Monday through Friday from 9 am to 5 pm EST.
Sale Items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled
Contact Us
Business Information:
Customer support: 9:00 am to 5:00 pm EST
Email: Sales@trendyatlas.com
Phone: (201)-312-4243
Company name: Trendy Atlas LLC
We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here https://trendyatlas.com/pages/contact.
Shipping
What are your shipment handling times?
- All orders are processed within 1-2 days Monday-Sunday.
What is the estimated transit/ shipping time?
- The estimated time of transit/shipping is 3-5 days. We deliver Monday-Sunday. For orders within the US. Currently, we do not offer shipping outside the US. We offer FREE shipping on all orders!!
What is the estimated delivery time?
- The estimated time of delivery is 4-7 days for orders within the US.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email Sales@trendyatlas.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 201-312-4243 Monday through Friday from 9 am to 5 pm EST.
We currently ship all of our products from our warehouses in US.
All orders are processed within 1-2 days Monday-Sunday.
Yes! Your post-purchase email includes your order tracking number (this is sent to you typially within 2-4 days after ordering - unless there is high demand) and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. You can also track the status of your order here. For additional assistance with your order, you can contact us Sales@trendyatlas.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 201-312-4243 Monday through Friday from 9 am to 5 pm EST.
Payments
We accept VISA and MasterCard. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.
Website Security
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure. Please view our full privacy page by clicking here.
Product Information
If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email Sales@trendyatlas.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at 201-312-4243 Monday through Friday from 9 am to 5 pm EST.
Our products are made largely in the USA with the exception of some products in which they are made in Asia.
Our product information team is only available via email. Please email them at Sales@trendyatlas.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.