Returns and Refunds

At Trendy Atlas, your satisfaction is our top priority. We’re committed to ensuring that returns and refunds are hassle-free and transparent, all while adhering to Google Shopping Ads policies. Take a moment to explore our return and refund policy below—it's designed to empower you with clarity and confidence when returning items.

1. Eligibility for Returns

We accept returns for items purchased from Trendy Atlas under the following conditions:

  • Return Window: Items can be returned within 30 days of the delivery date.

  • Condition of Items: Returned products must be in their original, unused condition, with all original packaging, tags, and accessories. Items that are damaged, worn, or altered are not eligible for returns.

  • Non-Returnable Items: Certain items may be excluded from return due to hygiene reasons, personalization, or other restrictions. These include final sale items, gift cards, and personalized products.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email our customer service team at sales@trendyatlas.com or call us at +1 (201) 312-4143 with your order number and reason for return.

  2. Receive Return Authorization: We will provide a Return Authorization Number (RAN) and detailed return instructions.

  3. Ship the Item: Securely package the item and send it back using the provided instructions. Include the Return Authorization Number in your shipment.

3. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., wrong item sent or defective product), the customer is responsible for the return shipping costs.

  • Prepaid Return Label: In some cases, we may provide a prepaid return label. If used, the return shipping cost may be deducted from your refund.

4. Refund Policy

Once we receive and inspect your returned item, we will process your refund under the following conditions:

  • Refund Method: Refunds will be issued to the original payment method. If that method is no longer available, store credit may be issued.

  • Processing Time: Refunds are typically processed within 5 business days after receiving your return. You will be notified via email once your refund has been processed.

  • Partial Refunds: Items returned in a condition not suitable for resale (e.g., damaged or missing parts) may receive a partial refund.

5. Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return the original item and place a new order.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery. We’ll arrange for a replacement or full refund and cover the return shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund after the specified time:

8. Return and Refund Policy Updates

We may update this policy from time to time to comply with Google Shopping Ads requirements or to improve our service. Any changes will be posted on this page.

Contact Us

For any questions or assistance regarding returns and refunds, contact our customer support team:

  • Business Name: Trendy Atlas LLC

  • Address: 971 Us Highway 202n, Ste N Branchburg, Nj 08876.

  • Email: sales@trendyatlas.com

  • Phone: +1 (201) 312-4143

  • Opening Hours: 9:00 AM – 5:00 PM (Monday – Friday)